Frequently Asked Questions

Find answers to common questions about using ViVaLiVe

AllAccount & AuthenticationProfileUnit ManagementVenue ManagementEventsTicketsSlot MarketplacePayments & EarningsMessagesNotificationsOther

Account & Authentication

Profile

Unit Management

Venue Management

Events

Tickets

Slot Marketplace

Payments & Earnings

Messages

Notifications

Other

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Frequently Asked Questions

How do I sign up for ViVaLiVe?

How do I change my registered email address?

What is the difference between a People account and a FAN account?

Can I have both a People and a FAN account?

How do I delete my account?

I can't log in. What should I do?

How do I edit my profile?

How do I change my profile picture?

How do I add external links (social media, etc.)?

Can I set multiple activity areas and genres?

How do I set my parts (instruments/roles)?

How do I create a unit (band)?

How do I invite members to my unit?

What's the difference between Admin and Member roles in a unit?

How do I create a member recruitment post?

Can I hide my unit from public listings?

How do I register a venue (live house)?

How long does venue approval take?

How do I add staff to my venue?

How do I list time rentals for my venue?

How do I create an event?

How do I apply to perform at an event?

How do I cancel an event?

Where can I view the event calendar?

How do I reserve or purchase tickets?

Where can I find my ticket QR code?

Can I cancel a ticket reservation or purchase?

How many tickets can I reserve or purchase at once?

What is the Slot Marketplace?

How do I sell performance slots?

How do I purchase a performance slot?

What are the platform fees?

Can I cancel a slot booking?

What payment methods are supported?

When will I receive my earnings?

Are receipts available?

How do I send a direct message?

Can I see if my message has been read?

Can I delete messages?

When do I receive notifications?

How do I enable push notifications?

How do I set event reminders?

Can I add the app to my phone's home screen?

How do I use the favorites feature?

How do I use the follow feature?

Where is the search function?

Can I switch between Japanese and English?

What should I do if I find a bug?

Can't find what you're looking for?