Notation Based on the Specified Commercial Transactions Act
| Seller | Shinya Inoue |
|---|---|
| Chief Operating Officer | Shinya Inoue |
| Address | Tenamu Town 8F, 2-19-15 Kabukicho, Shinjuku-ku, Tokyo 160-0021, Japan |
| Phone | 080-2133-3573 |
| [email protected] | |
| URL | https://vivalive.xyz |
| Service Description | Operation of a platform connecting people (artists, staff, etc.), units (bands, etc.), and venues involved in live music. Includes intermediary services for the sale and purchase of performance slots, time rentals, and event tickets. |
| Pricing | Performance slot and time rental prices are set by each seller (venue or unit). Event ticket prices are set by each event organizer. All displayed prices include tax. Basic platform usage (account creation, profile publishing, event browsing, messaging, free ticket reservation, etc.) is free of charge. |
| Additional Fees | Internet connection fees required to use the service are borne by the customer. |
| Payment Methods | Credit card (via Stripe) |
| Payment Timing | Payment is processed immediately upon purchasing a performance slot, time rental, or paid event ticket. |
| Service Delivery | Upon completion of payment, the performance slot booking or ticket issuance is immediately confirmed and related information becomes available. |
| Cancellation & Refund Policy | Cancellation of performance slots and time rentals is subject to the cancellation policy set by each seller. Cancellations and refunds for paid tickets are subject to the event organizer's policy. The following cancellation policy types are available, with cancellation fees varying based on the number of days remaining until the performance date:
Refunds are processed through Stripe to the original payment method. Refund processing typically takes 5-10 business days. |
| System Requirements | Compatible with the latest versions of Google Chrome, Safari, Firefox, and Microsoft Edge. An internet connection is required. |